{"id":1485,"date":"2026-07-15T13:17:44","date_gmt":"2026-07-15T09:47:44","guid":{"rendered":"https:\/\/soobell.com\/frequently-asked-questions\/"},"modified":"2026-07-15T13:17:44","modified_gmt":"2026-07-15T09:47:44","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/soobell.com\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<style>\n.sb-page{direction:rtl;font-family:inherit;color:#111827}.sb-page *{box-sizing:border-box}.sb-page a{color:#ca3a5e;text-decoration:none}.sb-wrap{max-width:1140px;margin:0 auto;padding:34px 18px 54px}.sb-hero{background:linear-gradient(135deg,#fff7f6 0%,#ffe4e2 58%,#f7b9b6 100%);border:1px solid rgba(202,58,94,.14);border-radius:28px;padding:38px;box-shadow:0 18px 44px rgba(202,58,94,.12);margin-bottom:26px;position:relative;overflow:hidden}.sb-hero:before{content:\"SOOBELL\";position:absolute;left:32px;top:18px;font-size:64px;font-weight:900;color:rgba(255,255,255,.48);letter-spacing:3px}.sb-hero>*{position:relative}.sb-kicker{display:inline-flex;background:#fff;color:#ca3a5e;border-radius:999px;padding:8px 15px;font-weight:900;margin-bottom:14px}.sb-hero h1{margin:0 0 12px;font-size:36px;line-height:1.45;font-weight:900}.sb-hero p{margin:0;line-height:2.05;color:#374151;font-size:16px;max-width:860px}.sb-grid{display:grid;gap:18px}.sb-two{grid-template-columns:1fr 1fr}.sb-three{grid-template-columns:repeat(3,minmax(0,1fr))}.sb-card,.sb-section{background:#fff;border:1px solid rgba(202,58,94,.13);border-radius:22px;padding:24px;box-shadow:0 12px 30px rgba(17,24,39,.06);margin-bottom:18px}.sb-section h2,.sb-card h2,.sb-card h3{font-weight:900;color:#111827;margin:0 0 12px}.sb-section h2{font-size:25px}.sb-card h3{font-size:18px}.sb-section p,.sb-card p,.sb-page li{line-height:2;color:#4b5563;font-size:15.5px}.sb-page ul,.sb-page ol{padding-right:22px;margin:10px 0}.sb-note{background:#fff8f8;border:1px solid #ffd9d6;border-radius:18px;padding:18px;color:#374151;line-height:2;margin:18px 0}.sb-cta{background:#111827;color:#fff;border-radius:24px;padding:28px;display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:24px}.sb-cta h2{color:#fff;margin:0 0 8px}.sb-cta p{margin:0;color:#e5e7eb;line-height:1.9}.sb-btn{display:inline-flex;align-items:center;justify-content:center;background:#ca3a5e;color:#fff!important;border-radius:14px;padding:12px 22px;font-weight:900;white-space:nowrap}.sb-faq details{border:1px solid #ffe0de;border-radius:16px;padding:16px 18px;margin-bottom:12px;background:#fffafa}.sb-faq summary{cursor:pointer;font-weight:900;color:#111827}.sb-faq details p{margin:12px 0 0}@media(max-width:800px){.sb-hero{padding:28px 20px}.sb-hero h1{font-size:28px}.sb-two,.sb-three{grid-template-columns:1fr}.sb-cta{display:block}.sb-cta .sb-btn{margin-top:16px}.sb-hero:before{font-size:42px}}\n<\/style>\n<div class=\"sb-page\">\n<div class=\"sb-wrap\">\n<section class=\"sb-hero\"><span class=\"sb-kicker\">Frequently asked questions from customers<\/span><\/p>\n<h1>Soobell FAQ<\/h1>\n<p>On this page, we have answered the most common questions about buying eye make-up products, sending an order, paying, tracking, returning and selecting a product in the Soobell store.<\/p>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>Purchase and order registration<\/h2>\n<details open=\"\">\n<summary>How to place an order from Soobell?<\/summary>\n<p>Select the desired product from the categories or the store page, enter the product page, click the add to cart option and complete the shipping information at the payment stage.<\/p>\n<\/details>\n<details>\n<summary>Do I have to create an account to buy?<\/summary>\n<p>Having an account allows you to better manage your order status, purchase history, and shipping information, but depending on the site&#8217;s settings, guest purchases may also be enabled.<\/p>\n<\/details>\n<details>\n<summary>What categories do Soobell products include?<\/summary>\n<p>Soobell&#8217;s focus is on eye make-up products; Including mascara, eyeliner, eye shadow, false eyelashes, eyebrow products and brushes and related tools.<\/p>\n<\/details>\n<details>\n<summary>How to choose the right product for my eyes?<\/summary>\n<p>Use categories, product descriptions, and eye makeup product selection guides. For example, if durability is important, waterproof eyeliner and if volume is important, volumizing mascara is a suitable option.<\/p>\n<\/details>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>Shipping, payment and tracking<\/h2>\n<details>\n<summary>What is the cost and time of sending the order?<\/summary>\n<p>The shipping cost and time varies depending on the destination city, shipping method, and order conditions, and will be announced in the final stages of purchase or support coordination.<\/p>\n<\/details>\n<details>\n<summary>How can I track the status of the order?<\/summary>\n<p>After placing the order, you can track the status of the order from the user account section or through Soobell support.<\/p>\n<\/details>\n<details>\n<summary>How to pay for the order?<\/summary>\n<p>Payment is made through active methods on the payment page of the site. After successful payment, your order will be in processing status.<\/p>\n<\/details>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>Returns and support<\/h2>\n<details>\n<summary>Is it possible to return cosmetic products?<\/summary>\n<p>Due to the hygienic nature of cosmetic products, returns can only be considered under certain circumstances such as order discrepancies, damage during delivery or a confirmed product problem.<\/p>\n<\/details>\n<details>\n<summary>What should I do if the wrong product is sent?<\/summary>\n<p>Contact Soobell support and send the image of the order and the received product so that the subject of review and the appropriate solution will be announced.<\/p>\n<\/details>\n<details>\n<summary>Where can I contact support?<\/summary>\n<p>You can contact the Soobell team from the contact us page or the communication methods listed on the site.<\/p>\n<\/details>\n<\/section>\n<div class=\"sb-cta\">\n<div>\n<h2>Did not find the answer to your question?<\/h2>\n<p>Get in touch with the Soobell support team to help you make a better purchase.<\/p>\n<\/div>\n<p><a class=\"sb-btn\" href=\"https:\/\/soobell.com\/en\/contact-us-2\/\">Contact support<\/a><\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u0686\u0637\u0648\u0631 \u0627\u0632 \u0633\u0648\u0628\u0644 \u0633\u0641\u0627\u0631\u0634 \u062b\u0628\u062a \u06a9\u0646\u0645\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0645\u062d\u0635\u0648\u0644 \u0645\u0648\u0631\u062f\u0646\u0638\u0631 \u0631\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f\u060c \u0628\u0647 \u0633\u0628\u062f \u062e\u0631\u06cc\u062f \u0627\u0636\u0627\u0641\u0647 \u06a9\u0646\u06cc\u062f \u0648 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0631\u0633\u0627\u0644 \u0648 \u067e\u0631\u062f\u0627\u062e\u062a \u0631\u0627 \u062a\u06a9\u0645\u06cc\u0644 \u06a9\u0646\u06cc\u062f.\"}},{\"@type\":\"Question\",\"name\":\"\u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0633\u0648\u0628\u0644 \u0634\u0627\u0645\u0644 \u0686\u0647 \u062f\u0633\u062a\u0647\u200c\u0647\u0627\u06cc\u06cc \u0647\u0633\u062a\u0646\u062f\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0633\u0648\u0628\u0644 \u0631\u0648\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634 \u0686\u0634\u0645 \u0634\u0627\u0645\u0644 \u0631\u06cc\u0645\u0644\u060c \u062e\u0637 \u0686\u0634\u0645\u060c \u0633\u0627\u06cc\u0647\u060c \u0645\u0698\u0647 \u0645\u0635\u0646\u0648\u0639\u06cc\u060c \u0627\u0628\u0631\u0648 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f.\"}},{\"@type\":\"Question\",\"name\":\"\u0622\u06cc\u0627 \u0627\u0645\u06a9\u0627\u0646 \u0645\u0631\u062c\u0648\u0639\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0628\u0647 \u062f\u0644\u06cc\u0644 \u0645\u0627\u0647\u06cc\u062a \u0628\u0647\u062f\u0627\u0634\u062a\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634\u06cc\u060c \u0645\u0631\u062c\u0648\u0639\u06cc \u0641\u0642\u0637 \u062f\u0631 \u0634\u0631\u0627\u06cc\u0637 \u0645\u0634\u062e\u0635 \u0645\u062b\u0644 \u0645\u063a\u0627\u06cc\u0631\u062a\u060c \u0622\u0633\u06cc\u0628\u200c\u062f\u06cc\u062f\u06af\u06cc \u06cc\u0627 \u0645\u0634\u06a9\u0644 \u062a\u0627\u06cc\u06cc\u062f\u0634\u062f\u0647 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.\"}}]}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Answers to frequently asked questions about purchasing, shipping, payment, returns, and selecting eye makeup products at Soobell.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1485","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/pages\/1485","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/comments?post=1485"}],"version-history":[{"count":0,"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/pages\/1485\/revisions"}],"wp:attachment":[{"href":"https:\/\/soobell.com\/en\/wp-json\/wp\/v2\/media?parent=1485"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}