{"id":1487,"date":"2026-07-15T13:18:30","date_gmt":"2026-07-15T09:48:30","guid":{"rendered":"https:\/\/soobell.com\/sik-sorulan-sorular\/"},"modified":"2026-07-15T13:18:30","modified_gmt":"2026-07-15T09:48:30","slug":"sik-sorulan-sorular","status":"publish","type":"page","link":"https:\/\/soobell.com\/tr\/sik-sorulan-sorular\/","title":{"rendered":"S\u0131k sorulan sorular"},"content":{"rendered":"<style>\n.sb-page{direction:rtl;font-family:inherit;color:#111827}.sb-page *{box-sizing:border-box}.sb-page a{color:#ca3a5e;text-decoration:none}.sb-wrap{max-width:1140px;margin:0 auto;padding:34px 18px 54px}.sb-hero{background:linear-gradient(135deg,#fff7f6 0%,#ffe4e2 58%,#f7b9b6 100%);border:1px solid rgba(202,58,94,.14);border-radius:28px;padding:38px;box-shadow:0 18px 44px rgba(202,58,94,.12);margin-bottom:26px;position:relative;overflow:hidden}.sb-hero:before{content:\"SOOBELL\";position:absolute;left:32px;top:18px;font-size:64px;font-weight:900;color:rgba(255,255,255,.48);letter-spacing:3px}.sb-hero>*{position:relative}.sb-kicker{display:inline-flex;background:#fff;color:#ca3a5e;border-radius:999px;padding:8px 15px;font-weight:900;margin-bottom:14px}.sb-hero h1{margin:0 0 12px;font-size:36px;line-height:1.45;font-weight:900}.sb-hero p{margin:0;line-height:2.05;color:#374151;font-size:16px;max-width:860px}.sb-grid{display:grid;gap:18px}.sb-two{grid-template-columns:1fr 1fr}.sb-three{grid-template-columns:repeat(3,minmax(0,1fr))}.sb-card,.sb-section{background:#fff;border:1px solid rgba(202,58,94,.13);border-radius:22px;padding:24px;box-shadow:0 12px 30px rgba(17,24,39,.06);margin-bottom:18px}.sb-section h2,.sb-card h2,.sb-card h3{font-weight:900;color:#111827;margin:0 0 12px}.sb-section h2{font-size:25px}.sb-card h3{font-size:18px}.sb-section p,.sb-card p,.sb-page li{line-height:2;color:#4b5563;font-size:15.5px}.sb-page ul,.sb-page ol{padding-right:22px;margin:10px 0}.sb-note{background:#fff8f8;border:1px solid #ffd9d6;border-radius:18px;padding:18px;color:#374151;line-height:2;margin:18px 0}.sb-cta{background:#111827;color:#fff;border-radius:24px;padding:28px;display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:24px}.sb-cta h2{color:#fff;margin:0 0 8px}.sb-cta p{margin:0;color:#e5e7eb;line-height:1.9}.sb-btn{display:inline-flex;align-items:center;justify-content:center;background:#ca3a5e;color:#fff!important;border-radius:14px;padding:12px 22px;font-weight:900;white-space:nowrap}.sb-faq details{border:1px solid #ffe0de;border-radius:16px;padding:16px 18px;margin-bottom:12px;background:#fffafa}.sb-faq summary{cursor:pointer;font-weight:900;color:#111827}.sb-faq details p{margin:12px 0 0}@media(max-width:800px){.sb-hero{padding:28px 20px}.sb-hero h1{font-size:28px}.sb-two,.sb-three{grid-template-columns:1fr}.sb-cta{display:block}.sb-cta .sb-btn{margin-top:16px}.sb-hero:before{font-size:42px}}\n<\/style>\n<div class=\"sb-page\">\n<div class=\"sb-wrap\">\n<section class=\"sb-hero\"><span class=\"sb-kicker\">M\u00fc\u015fterilerden s\u0131k sorulan sorular<\/span><\/p>\n<h1>Soobell SSS<\/h1>\n<p>Bu sayfada Soobell ma\u011fazas\u0131nda g\u00f6z makyaj\u0131 \u00fcr\u00fcnleri sat\u0131n alma, sipari\u015f g\u00f6nderme, \u00f6deme yapma, takip etme, iade etme ve \u00fcr\u00fcn se\u00e7me ile ilgili en s\u0131k sorulan sorular\u0131 yan\u0131tlad\u0131k.<\/p>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>Sat\u0131n alma ve sipari\u015f kayd\u0131<\/h2>\n<details open=\"\">\n<summary>Soobell&#8217;den nas\u0131l sipari\u015f verilir?<\/summary>\n<p>Kategorilerden veya ma\u011faza sayfas\u0131ndan istedi\u011finiz \u00fcr\u00fcn\u00fc se\u00e7in, \u00fcr\u00fcn sayfas\u0131na girin, sepete ekle se\u00e7ene\u011fine t\u0131klay\u0131n ve \u00f6deme a\u015famas\u0131nda kargo bilgilerini tamamlay\u0131n.<\/p>\n<\/details>\n<details>\n<summary>Sat\u0131n almak i\u00e7in hesap olu\u015fturmam gerekiyor mu?<\/summary>\n<p>Bir hesaba sahip olmak, sipari\u015f durumunuzu, sat\u0131n alma ge\u00e7mi\u015finizi ve g\u00f6nderim bilgilerinizi daha iyi y\u00f6netmenize olanak tan\u0131r, ancak sitenin ayarlar\u0131na ba\u011fl\u0131 olarak misafir sat\u0131n alma i\u015flemleri de etkinle\u015ftirilebilir.<\/p>\n<\/details>\n<details>\n<summary>Soobell \u00fcr\u00fcnleri hangi kategorileri i\u00e7eriyor?<\/summary>\n<p>Soobell&#8217;in odak noktas\u0131 g\u00f6z makyaj\u0131 \u00fcr\u00fcnleridir; Maskara, g\u00f6z kalemi, g\u00f6z far\u0131, takma kirpik, ka\u015f \u00fcr\u00fcnleri ve f\u0131r\u00e7alar ve ilgili ara\u00e7lar dahil.<\/p>\n<\/details>\n<details>\n<summary>G\u00f6zlerim i\u00e7in do\u011fru \u00fcr\u00fcn\u00fc nas\u0131l se\u00e7erim?<\/summary>\n<p>Kategorileri, \u00fcr\u00fcn a\u00e7\u0131klamalar\u0131n\u0131 ve g\u00f6z makyaj\u0131 \u00fcr\u00fcn se\u00e7im k\u0131lavuzlar\u0131n\u0131 kullan\u0131n. \u00d6rne\u011fin dayan\u0131kl\u0131l\u0131k \u00f6nemliyse suya dayan\u0131kl\u0131 eyeliner, hacim \u00f6nemliyse hacim veren maskara uygun bir se\u00e7enektir.<\/p>\n<\/details>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>Nakliye, \u00f6deme ve takip<\/h2>\n<details>\n<summary>Sipari\u015fi g\u00f6ndermenin maliyeti ve s\u00fcresi nedir?<\/summary>\n<p>G\u00f6nderim maliyeti ve s\u00fcresi, var\u0131\u015f \u015fehrine, g\u00f6nderim y\u00f6ntemine ve sipari\u015f ko\u015fullar\u0131na g\u00f6re de\u011fi\u015fiklik g\u00f6sterir ve sat\u0131n alma veya destek koordinasyonunun son a\u015famalar\u0131nda duyurulacakt\u0131r.<\/p>\n<\/details>\n<details>\n<summary>Sipari\u015fin durumunu nas\u0131l takip edebilirim?<\/summary>\n<p>Sipari\u015fi verdikten sonra sipari\u015fin durumunu kullan\u0131c\u0131 hesab\u0131 b\u00f6l\u00fcm\u00fcnden veya Soobell destek \u00fczerinden takip edebilirsiniz.<\/p>\n<\/details>\n<details>\n<summary>Sipari\u015f i\u00e7in \u00f6deme nas\u0131l yap\u0131l\u0131r?<\/summary>\n<p>\u00d6deme sitenin \u00f6deme sayfas\u0131nda aktif y\u00f6ntemlerle yap\u0131lmaktad\u0131r. Ba\u015far\u0131l\u0131 \u00f6deme sonras\u0131nda sipari\u015finiz i\u015fleme koyulacakt\u0131r.<\/p>\n<\/details>\n<\/section>\n<section class=\"sb-section sb-faq\">\n<h2>\u0130ade ve destek<\/h2>\n<details>\n<summary>Kozmetik \u00fcr\u00fcnlerin iadesi m\u00fcmk\u00fcn m\u00fcd\u00fcr?<\/summary>\n<p>Kozmetik \u00fcr\u00fcnlerin hijyenik yap\u0131s\u0131ndan dolay\u0131 iadeler yaln\u0131zca sipari\u015f tutars\u0131zl\u0131klar\u0131, teslimat s\u0131ras\u0131nda hasar olmas\u0131 veya \u00fcr\u00fcnde teyit edilmi\u015f bir sorun olmas\u0131 gibi belirli durumlarda dikkate al\u0131nabilir.<\/p>\n<\/details>\n<details>\n<summary>Yanl\u0131\u015f \u00fcr\u00fcn g\u00f6nderilirse ne yapmal\u0131y\u0131m?<\/summary>\n<p>Soobell deste\u011fiyle ileti\u015fime ge\u00e7in ve sipari\u015fin ve al\u0131nan \u00fcr\u00fcn\u00fcn g\u00f6rselini g\u00f6nderin, b\u00f6ylece inceleme konusu ve uygun \u00e7\u00f6z\u00fcm duyurulsun.<\/p>\n<\/details>\n<details>\n<summary>Deste\u011fe nereden ba\u015fvurabilirim?<\/summary>\n<p>Bize ula\u015f\u0131n sayfas\u0131ndan veya sitede listelenen ileti\u015fim y\u00f6ntemlerinden Soobell ekibiyle ileti\u015fime ge\u00e7ebilirsiniz.<\/p>\n<\/details>\n<\/section>\n<div class=\"sb-cta\">\n<div>\n<h2>Sorunuzun cevab\u0131n\u0131 bulamad\u0131n\u0131z m\u0131?<\/h2>\n<p>Daha iyi bir sat\u0131n alma i\u015flemi yapman\u0131za yard\u0131mc\u0131 olmak i\u00e7in Soobell destek ekibiyle ileti\u015fime ge\u00e7in.<\/p>\n<\/div>\n<p><a class=\"sb-btn\" href=\"https:\/\/soobell.com\/tr\/bize-ulasin\/\">Deste\u011fe ba\u015fvurun<\/a><\/div>\n<\/div>\n<\/div>\n<p><script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\u0686\u0637\u0648\u0631 \u0627\u0632 \u0633\u0648\u0628\u0644 \u0633\u0641\u0627\u0631\u0634 \u062b\u0628\u062a \u06a9\u0646\u0645\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0645\u062d\u0635\u0648\u0644 \u0645\u0648\u0631\u062f\u0646\u0638\u0631 \u0631\u0627 \u0627\u0646\u062a\u062e\u0627\u0628 \u06a9\u0646\u06cc\u062f\u060c \u0628\u0647 \u0633\u0628\u062f \u062e\u0631\u06cc\u062f \u0627\u0636\u0627\u0641\u0647 \u06a9\u0646\u06cc\u062f \u0648 \u0627\u0637\u0644\u0627\u0639\u0627\u062a \u0627\u0631\u0633\u0627\u0644 \u0648 \u067e\u0631\u062f\u0627\u062e\u062a \u0631\u0627 \u062a\u06a9\u0645\u06cc\u0644 \u06a9\u0646\u06cc\u062f.\"}},{\"@type\":\"Question\",\"name\":\"\u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0633\u0648\u0628\u0644 \u0634\u0627\u0645\u0644 \u0686\u0647 \u062f\u0633\u062a\u0647\u200c\u0647\u0627\u06cc\u06cc \u0647\u0633\u062a\u0646\u062f\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0633\u0648\u0628\u0644 \u0631\u0648\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634 \u0686\u0634\u0645 \u0634\u0627\u0645\u0644 \u0631\u06cc\u0645\u0644\u060c \u062e\u0637 \u0686\u0634\u0645\u060c \u0633\u0627\u06cc\u0647\u060c \u0645\u0698\u0647 \u0645\u0635\u0646\u0648\u0639\u06cc\u060c \u0627\u0628\u0631\u0648 \u0648 \u0627\u0628\u0632\u0627\u0631\u0647\u0627\u06cc \u0645\u0631\u062a\u0628\u0637 \u062a\u0645\u0631\u06a9\u0632 \u062f\u0627\u0631\u062f.\"}},{\"@type\":\"Question\",\"name\":\"\u0622\u06cc\u0627 \u0627\u0645\u06a9\u0627\u0646 \u0645\u0631\u062c\u0648\u0639\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634\u06cc \u0648\u062c\u0648\u062f \u062f\u0627\u0631\u062f\u061f\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u0628\u0647 \u062f\u0644\u06cc\u0644 \u0645\u0627\u0647\u06cc\u062a \u0628\u0647\u062f\u0627\u0634\u062a\u06cc \u0645\u062d\u0635\u0648\u0644\u0627\u062a \u0622\u0631\u0627\u06cc\u0634\u06cc\u060c \u0645\u0631\u062c\u0648\u0639\u06cc \u0641\u0642\u0637 \u062f\u0631 \u0634\u0631\u0627\u06cc\u0637 \u0645\u0634\u062e\u0635 \u0645\u062b\u0644 \u0645\u063a\u0627\u06cc\u0631\u062a\u060c \u0622\u0633\u06cc\u0628\u200c\u062f\u06cc\u062f\u06af\u06cc \u06cc\u0627 \u0645\u0634\u06a9\u0644 \u062a\u0627\u06cc\u06cc\u062f\u0634\u062f\u0647 \u0628\u0631\u0631\u0633\u06cc \u0645\u06cc\u200c\u0634\u0648\u062f.\"}}]}<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Soobell&#8217;de sat\u0131n alma, nakliye, \u00f6deme, iade ve g\u00f6z makyaj\u0131 \u00fcr\u00fcnlerini se\u00e7me hakk\u0131nda s\u0131k sorulan sorular\u0131n yan\u0131tlar\u0131.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1487","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/pages\/1487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/comments?post=1487"}],"version-history":[{"count":0,"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/pages\/1487\/revisions"}],"wp:attachment":[{"href":"https:\/\/soobell.com\/tr\/wp-json\/wp\/v2\/media?parent=1487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}