Soobell FAQ
On this page, we have answered the most common questions about buying eye make-up products, sending an order, paying, tracking, returning and selecting a product in the Soobell store.
Purchase and order registration
How to place an order from Soobell?
Select the desired product from the categories or the store page, enter the product page, click the add to cart option and complete the shipping information at the payment stage.
Do I have to create an account to buy?
Having an account allows you to better manage your order status, purchase history, and shipping information, but depending on the site’s settings, guest purchases may also be enabled.
What categories do Soobell products include?
Soobell’s focus is on eye make-up products; Including mascara, eyeliner, eye shadow, false eyelashes, eyebrow products and brushes and related tools.
How to choose the right product for my eyes?
Use categories, product descriptions, and eye makeup product selection guides. For example, if durability is important, waterproof eyeliner and if volume is important, volumizing mascara is a suitable option.
Shipping, payment and tracking
What is the cost and time of sending the order?
The shipping cost and time varies depending on the destination city, shipping method, and order conditions, and will be announced in the final stages of purchase or support coordination.
How can I track the status of the order?
After placing the order, you can track the status of the order from the user account section or through Soobell support.
How to pay for the order?
Payment is made through active methods on the payment page of the site. After successful payment, your order will be in processing status.
Returns and support
Is it possible to return cosmetic products?
Due to the hygienic nature of cosmetic products, returns can only be considered under certain circumstances such as order discrepancies, damage during delivery or a confirmed product problem.
What should I do if the wrong product is sent?
Contact Soobell support and send the image of the order and the received product so that the subject of review and the appropriate solution will be announced.
Where can I contact support?
You can contact the Soobell team from the contact us page or the communication methods listed on the site.
Did not find the answer to your question?
Get in touch with the Soobell support team to help you make a better purchase.